Device identifier for support

– from Scout 15 2101 and eLux RP 6 2101–

To provide support for users, the first step is to identify the relevant device. As an alternative to the IP address or MAC address in the Information dialog, eLux provides a temporary device identifier that users can easily request.

Users have a question mark icon on the system bar, provided the user right Request simple device identifier is enabled (default).

To request the so-called Simple device identifier, users click 1 the question mark icon and then Request (1).

The system generates and transmits a temporary device identifier for the requesting device (2).

The user gives this device identifier to the support staff or administrator. By default, the device identifier has a validity of five minutes.

The validity time and optional additional text to be displayed can be specified by the administrator in the Scout Console under Options > Advanced options > Rules.