Device diagnostics

This feature can only be applied to an individual device.

Device diagnostics help you run predefined commands on the device and retrieve protocol and configuration files from the device. These are then sent to Scout or other destinations for diagnostic purposes. The requested client files support the administrator in error analysis and are required when you open a support ticket.

Depending on the user rights, the reverse way can be used: Users send diagnostic files or screenshots from the device.

Administrators are free to use the Request diagnostic files feature to request freely definable files from a device.

To compare actual and target device configuration settings of individual devices, use a report. For further information, see Evaluating configuration data.