Troubleshooting firmware update

Error messages

Error message	Reason	Solution
Bad container	Containers are hardware-specific.	Check whether the container matches your device specifications.
Bad flash size	IDF size exceeds flash size	Verify whether the image size defined by the IDF matches with the actual flash size of the device.
Bad authorization	Incorrect device password	Correct the entry in Device configuration > Security.
Client needs recovery information	If critical feature packages (.fpm) are updated in the baseOS, the device requires a recovery installation before it can be updated.	For further information see Recovery procedures in the eLux Recovery procedures short guide.

Update options

If the update is still faulty, try to modify the update settings. For further information, see Update/Delivery