Troubleshooting

Error message / problem	Reason	Solution
Scout desktop icons are not displayed correctly.	Desktop icons are cached by Windows. This may lead to the fact that after you update Scout, new icons are not displayed correctly.	Delete the Windows icon cache. Please refer to the relevant documentation.
File access error while checking HTTP/FTP server (error number = 404)	Possibly caused by missing MIME type entries for the used file extensions s on the web server	In the MIME type settings of the web server, add the file extensions used in eLux containers and assign them to the relevant MIME types. When you install ELIAS 18 or an eLux container on Microsoft Internet Information Server (IIS), the mappings will be performed automatically.

The following MIME types are required and installed with the container:

Extension	MIME type
.dd	text/plain
.epm	text/plain
.fpm	text/plain
.gz	application/x-gzip
.idf	text/plain
.ini	text/plain
.rdf	text/plain
.sig	text/plain
.xz	application/x-xz

The following additional assignments might become necessary:

Extension	MIME type	Description
.bin	application/octet-stream	BIOS update via Scout
.bup	text/plain	BIOS update via Scout
.cab	application/vnd.ms-cab-compressed	UEFI update via Scout
.mee	text/plain	Migration of eLux RP 5 devices to eLux RP 6 with whitelist1 for current eLux versions done by the container installer Different images depending on the hardware model (for further information, see Different hardware models)
.udf	text/plain	UEFI updates in analogy to firmware updates2 from Scout 15 2107 and eLux RP 6 2107

 

Troubleshooting for an installation with Microsoft SQL Server

Error message	Reason	Solution
Cannot initialize the license database.	When checking the database ID, a problem was identified. A database backup was restored on an SQL Server on which the database does not exist. Note: A unique database ID ensures that a Scout license database cannot be used more than once.	Preventive: Restore a database backup only on the SQL Server on which the database backup was created and the database still exists. In case of error: Contact Unicon Support. The Repair database button displays a checksum that can be used by Unicon Support to generate a validation code for repairing the license database.

Troubleshooting for an installation with LocalDB

Error message	Reason	Solution
Your Microsoft Jet Database Engine (MDB) database is not up-to-date	MDB databases are not supported by later versions of the Scout Enterprise Management Suite.	Use Microsoft SQL Server Express LocalDB.
User verification failed	The specified username or password is incorrect.	Make sure that the specified user is available. We recommend using a technical user account.
User does not have the right to log on as a service	The account must be provided with the local user right Log on as a service.	Use a technical user account provided with the right Log on as a service to access the LocalDB database.
User does not have administration rights	The user must be a member of the administrator group.	Make sure that the relevant account is provided with administrator rights.

For further information, see SQL LocalDB.