Logging for Citrix Workspace-App

For the Citrix Workspace-App, you can enable and configure logging via a configuration parameter.

Configuring the log level

1. In the Scout Console, for the relevant devices, open Advanced device configuration > Advanced file entries.

2. Define the following entry

   File	/setup/ica/module.ini
   Section	WFClient
   Entry	SyslogThreshold
   Value	0|3|7	0 Logging disabled (default) 3 Only errors are logged 7 Logs for all levels are generated

   For further information, see Advanced file entries.

As soon as the new configuration is active, logs are written to /var/log/messages.

 

Enabling detailed logging for Microsoft Teams

The eLux package Citrix Workspace-App for Linux and the included feature package Microsoft Teams Optimization must be installed on the devices.

1. Create a configuration file named config.json and enter the following:

   Copy

   {
     "WebrtcLogLevel" : 0,
     "WebrpcLogLevel" : 0
   }

2. Transfer the config.json file to the devices to /setup/ica/hdx_rtc_engine

   For further information, see Files configured for transfer.

When Microsoft Teams (in VDI) is used on the devices, the relevant log files are written.

• To access the log files, use the diagnostics function. To do so, create a diagnostic template that contains the following entries:

  Copy

  /tmp/hdxrtcengine/*/*
  /tmp/webrpc/*/*

  For further information, see Device diagnostics.

After retrieving the diagnostic files, you can find the log files in the hdxrtcengine and webrpc directories.